Celebrating the New Year
We celebrated the New Year last week with dinner out in a local Boston area restaurant. As you know if you’ve visited the dentist, it’s the staff who help make — or break — the atmosphere in a dental office. When I hire staff for both my Boston and Dedham offices, I hire for attitude and skill.
My first priority is to find people who understand the patient is “king.” This means I want dentists, hygienists, and office personnel who will take the time to talk to patients and make them feel relaxed and comfortable. Then I hire for skill / technical knowledge. I can train someone who doesn’t have a particular skill set but I can’t train them on how to treat a patient (which I’ve learned the hard way!).
Pictured below is the combined staff from the Boston and Dedham offices — plus a few guests:
(left to right) Elaine, Mary, Ellen, Dr. Helaine Smith, Janet, Doris, Judy, Dr. John Favolaro, Dianna Huff, Evelyn, and Nancy. Missing: Missing, Suzi, Mai and Dr. Melanie Arruda
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